Mecanius support
If something isn’t working as expected, let us know. You can report it from the program or write to soporte@mecanova.cl with screenshots of what you describe.
Report a problem from the program
- Open Preferences.
- Go to Support and choose Report a problem.
- Describe what happened. If you like, attach a screenshot of the view and the technical log.
The technical log does not include your models or your data. The report stays on the Mecanius server: it is not sent to third parties or by email.
Email us
Write to soporte@mecanova.cl. Include the program version, shown in Preferences › Support, and the steps to reproduce the problem.
If it wasn’t you
When you sign in, Mecanius tells you whether there were failed attempts with your email since your last visit, along with the date and the type of device. If you don’t recognize those attempts:
- Change your password.
- Let us know at soporte@mecanova.cl, with the date and the type of device shown in the notice.
Nobody can lock your account on purpose: attempts from another device never make you wait on yours.
If you lost the phone with your second factor
Sign in with one of your backup codes. If you don’t have them, write to soporte@mecanova.cl from your account’s email address: Mecanius checks that it’s you before removing the second factor.
Institutional accounts
If your account belongs to a university or a company, that institution manages it. To request access or leave, talk to its administrator.